Danny Langloss Keynote Presentations

Empathy: The Heartbeat of Leadership


Empathy is the most powerful driver of human connection. Empathy builds rapport, earns trust, and acts as a foundation of strong, positive relationships. The gift of empathy allows us to truly understand another person. It gives us significant insight into their values, purpose, passions, goals, motivators, insecurities, and fears.

In this keynote, Danny Langloss shares how his training as a hostage negotiator and criminal interrogator unleashed what he believes is the heartbeat of leadership, EMPATHY. Danny’s definition of empathy in leadership has led to what he calls, “Insightful Empathy”. This is the ability to anticipate the needs of others and help create a positive emotional response in our team members that leads to the highest levels of psychological safety, belonging, empowerment and ownership.

 Through this keynote, the audience will be introduced to the following concepts:

  • The Behavioral Influence Model
  • The 7 Things Every Person Needs
  • The Pieces of the Puzzle
  • 5 Critical Components of Insightful Empathy
  • The Power of Active Listening
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7 Pillars to Unleash the Champions in Your Organization

(This video is a 6 minute speaker reel from the OwnerShift keynote Danny Langloss presented at the Midwest Summit on Leadership.)

Employee engagement is the extent to which team members feel connected to their job, are committed to the goals and values of the organization, and are willing to give passionate, discretionary effort. Ownership is employee engagement on steroids. Ownership is the pathway to unleashing the champions in every organization. 

Ownership is a team member's extreme emotional and psychological commitment to the goals of the company, their team, and the organization. Owners do things because it is important to them, not because they are told to do it. They are purpose-driven and feel responsible to take action and achieve outcomes. Owners are constantly looking to get 1% better every day, always looking for ways to add layers of greatness to the organization, and proactively solve problems as they arise.

In this presentation, City Manager Danny Langloss shares the 7 pillars that will create ownership across all levels of your organization and take your team to the next level. 


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Creating a Culture of Leadership

Leadership has never been more important than it is today. The failure in leadership across many organizations is a driving force of “The Great Resignation”. The shutdown created by COVID-19 has given people time to reflect and rethink their purpose, personally and professionally. Creating a positive workplace experience through inclusive cultures where people feel like they belong and are making a positive impact has never been more important.  

Imagine a team of purpose-driven leaders, formal and informal, across every level of the organization. This is the essence of Creating a Culture of Leadership. Leadership Cultures drive high levels of positive energy, belonging, engagement, innovation, loyalty, and ownership. These cultures thrive through a solutions-oriented mindset where team members see challenges as opportunities and leaders put their people in the best position to reach their full potential. 

In this presentation, City Manager Danny Langloss shares key strategies to create a Culture of Leadership.

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Protecting the Protectors: Building Resilience in Police Organizations

Everyday police officers risk their lives to protect the citizens they serve. Through their service, they face the most complex and horrific situations. Homicides, active shooter incidents, child death scenes, bad car accidents, autopsies, sexual abuse against children, death notifications, and other violent crimes. These officers deal with people experiencing severe emotional distresses, and in addition to direct trauma, often experience vicarious trauma. These brave men and women do all of this during the most tumultuous time for policing in American history. 

It is no surprise that more than 15% of law enforcement officers suffer from symptoms of Post Traumatic Stress Disorder. Even more suffer from depression and anxiety. These officers experience nightmares, flashbacks, intrusive and intense memories, anger, insomnia, avoidance of event-related triggers and social isolation. 

This leads to marriage problems, relationship issues, substance abuse, police misconduct complaints, and suicide. The long lasting and devastating effects of Post-Traumatic Stress Disorder (PTSD), Depression, and Anxiety don’t have to be devastating or long lasting. 

It is time leaders place a specific focus on “Protecting the Protectors”. In this course, Police Chief (ret.) Danny Langloss will share cutting-edge strategies that will allow police leaders to be proactive in protecting their officers from PTSD, depression and anxiety and will share best practices in helping those who are already impacted by these psychological hardships.

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(NOTE: This is the full video from a live virtual keynote for a crisis leadership conference.)

On April 17, 2012, City of Dixon Comptroller Rita Crundwell was arrested by the FBI for the largest municipal embezzlement in the history of the United States. Crundwell embezzled $54 million from Dixon over a span of more than 20 years. This devastating event destroyed community trust, city employee culture, and left the small town of Dixon demanding answers and accountability. 

Following additional fall-out, the City Council turned to their Chief of Police, Danny Langloss, for leadership that would rebuild community trust, professionalize every aspect of City operations, stabilize the internal culture of the City, change the form of city government, and lead to the recovery of more than $50 million in an out-of-court settlement. City Manager Danny Langloss (Ret. Chief of Police – Dixon) will discuss the theft and crisis leadership strategies that restored community trust, rebuilt the city team, and helped Dixon become the gold standard of rural communities.